Terms & Conditions of Silk Flowers
Methods of Payment
We accept payments through Stripe with Visa or Mastercard.
Process of Delivery
Once your order is placed, we require 1-2 weeks for fill your order. If your product is in stock, we will ship it within 1-3 business days. For orders within Canada and US, please allow 1-2 weeks for delivery by the postal service and 4-8 weeks for international service. Orders are shipped with a tracking number. We accept rush orders and will have additional cost for expedited service. Please let us know prior to purchase so we can accommodate your request and you receive your package on the time you requested.
Packing & Shipping
The orders are packed carefully in secure boxes to keep your items safe during delivery. Your order is guaranteed to be in perfect conditions when we drop off your package for shipping. However, after it's out of our hands, we unfortunately cannot be responsible for how the package is handled. If a claim is needed in an unfortunate event, Didi's Flowers (as the sender) will use the tracking and/or customs numbers to initialize and input the claim to the postal service and Didi's Flowers is not responsible. If your package ships to an undeliverable or incorrect address, you are responsible for any costs to resend or redirect the package. We work on the orders and will ship your package on regular business days.
We are happy to provide you a shipping quote before you order with us. Simply, let us know the destination postal code and the pieces you'd be looking to order, as that will allow us to accurately provide a quote based on the box size and weight of the shipment. Also, let us know what date you require the package by so we can provide you an accurate cost.
Returns & Exchanges
We do not accept returns, exchanges or cancellations for any reason as we set aside materials and design time for each order. But please contact us if you have any problems with your order.