How do I track my order?
Answer :
Once the order has been shipped, we will send you a tracking number.
Once the order has been shipped, we will send you a tracking number.
What’s the estimated time for delivery?
Answer :
Please allow 2-5 business days for us to prepare the order for you. Once shipped, you will receive a tracking number. For rush order, shipping times and charges will change. Shipping within Canada: 2-14 business days. Shipping to US: 3-5 business days. Shipping International: 2-12 weeks. If you are in a rush, please send us a message as we will do our best to accommodate your deadline.
Please allow 2-5 business days for us to prepare the order for you. Once shipped, you will receive a tracking number. For rush order, shipping times and charges will change. Shipping within Canada: 2-14 business days. Shipping to US: 3-5 business days. Shipping International: 2-12 weeks. If you are in a rush, please send us a message as we will do our best to accommodate your deadline.
What payment methods can I use to check out?
Answer :
You can use all major credit cards.
You can use all major credit cards.
How will I know if my order has been placed successfully?
Answer :
You will get an email when your order has been placed. We will be in contact with you as soon as the order is shipped, and we will send you a tracking number.
You will get an email when your order has been placed. We will be in contact with you as soon as the order is shipped, and we will send you a tracking number.
How can I change my order?
Answer :
You can only change your order within 24 hours of placing the order. To make the change please email info@didisflowers.com and we will do our best to accommodate your request.
You can only change your order within 24 hours of placing the order. To make the change please email info@didisflowers.com and we will do our best to accommodate your request.
Can I return or exchange an item?
Answer :
Sorry we don’t accept any returns or exchanges. If you have any problems please send us an email at info@didisflowers.com.
Sorry we don’t accept any returns or exchanges. If you have any problems please send us an email at info@didisflowers.com.
When should I book a consultation?
Answer :
It’s a good idea to book a consultation as soon as you have your wedding colors. Please keep in mind that the summer months are the first to get booked. So if you are getting married in the summer (June-September) then book a consultation as soon as possible.
It’s a good idea to book a consultation as soon as you have your wedding colors. Please keep in mind that the summer months are the first to get booked. So if you are getting married in the summer (June-September) then book a consultation as soon as possible.
What should I bring to the consultation?
Answer :
The more information you can provide the better! Anything you can bring will be beneficial. Bring a photo, fabric or swatch of your and bridesmaids’ dresses. Think about the color and theme of your wedding. Bring inspiration photos and if you are not sure, we can definitely offer suggestions based on your wedding plans so far. We also have lots of photos on our website and social media.
The more information you can provide the better! Anything you can bring will be beneficial. Bring a photo, fabric or swatch of your and bridesmaids’ dresses. Think about the color and theme of your wedding. Bring inspiration photos and if you are not sure, we can definitely offer suggestions based on your wedding plans so far. We also have lots of photos on our website and social media.
What happens after the consultation?
Answer :
Please allow a few days for us to get back to you after the consultation. We will be sending you a quote according to what we discussed at the consultation as well as details of how to reserve the date.
Please allow a few days for us to get back to you after the consultation. We will be sending you a quote according to what we discussed at the consultation as well as details of how to reserve the date.
What happens after the date has been reserved?
Answer :
Once the deposit is received, we will be sending you a detailed invoice of the flowers we discussed. You can make changes to the order til a month before the wedding. All changes MUST be emailed, no text messages or voice calls will be accepted. discussed. You can make changes to the order til a month before the wedding. All changes MUST be emailed, no text messages or voice calls will be accepted. here...
Once the deposit is received, we will be sending you a detailed invoice of the flowers we discussed. You can make changes to the order til a month before the wedding. All changes MUST be emailed, no text messages or voice calls will be accepted. discussed. You can make changes to the order til a month before the wedding. All changes MUST be emailed, no text messages or voice calls will be accepted. here...
When is the balance due?
Answer :
We will be sending you an email a month before the wedding to finalize the order. Once the order is finalized, we will require the invoice to be signed and the balance must be paid a month before the wedding.
We will be sending you an email a month before the wedding to finalize the order. Once the order is finalized, we will require the invoice to be signed and the balance must be paid a month before the wedding.
What methods of payment do you accept to book a wedding?
Answer :
We accept e-transfer (send to raj@didisflowers.com), cash, cheque, debit. For credit card payments it’s 3% surcharge.
We accept e-transfer (send to raj@didisflowers.com), cash, cheque, debit. For credit card payments it’s 3% surcharge.